Reach Finchb support without falling for scams
In short
- Write to @finchb_bot and type /support, or use Settings → Support in the app, or email support@finchb.com.
- The bot works without an account, and the answer comes in the same chat.
- Finchb never writes to you first, has no phone number and never asks for your 12 words, your private key or money.
Where to write
| Telegram | @finchb_bot → /support, or Help → Message supportPick a topic for a quick answer, or write your question. |
|---|---|
| In the app | Settings → Support, or Ask a question on the start screen |
| support@finchb.com |
What helps us answer quickly
- What you wanted to do and what happened instead.
- Your wallet address (from Receive): it is public and safe to share.
- For a transfer: the transaction link. How to find it
- Write it as text: our support can’t receive files or pictures.
How to spot a fake
- Someone writes to you first and says they are Finchb support or an admin. Finchb never does.
- Someone asks for your 12 words or private key, or to “verify” or “sync” your wallet on a website. That gives them your money.
- Someone asks you to send money to unlock, recover or speed up anything.
- A phone number for Finchb support. There is none. Numbers on other sites are scams.
- A look-alike bot or group. Only @finchb_bot speaks for Finchb. The official places
If you shared your words or key with someone, move your money to a new wallet right away and write to us.
Related
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Still stuck? Ask us.
Write to our bot and pick your topic. It works without an account, and the answer comes in the same chat.
Only @finchb_bot speaks for Finchb. Nobody from Finchb writes to you first or asks for your 12 words.