Lost your 12 words or your authenticator? How to get back in
In short
- Still logged in? Open Security → View my 12 words and write them down now.
- Logged out: your email and password, or Telegram if it is linked, still open the account.
- Without the words, a password or a linked Telegram there is no way back. Nobody can restore a wallet without them.
You lost your 12 words
| You are still logged in | Back them up nowSettings → Security → View my 12 words. A protected account asks for your password first. |
|---|---|
| You added email and password | Log in with themThen view and back up your words. |
| Your Telegram is linked | Open Finchb in Telegram or tap Log in with TelegramThen view and back up your words. |
| None of these | Then there is no way backFinchb can’t open a wallet without its words. |
A wallet you imported from a private key has no 12 words. Keep its private key instead: Settings → Export private key. How
You lost your authenticator (2FA)
Two-factor sign-in has no backup codes, and a password reset leaves it on. What still works:
- Your Telegram is linked: open Finchb in Telegram, or tap Log in with Telegram on the website. Telegram opens the account without the code, and Finchb emails you about the sign-in.
- You still have your 12 words: they open the same wallet in Phantom or Solflare, so your money stays within reach. How
- Neither: then the account can no longer be opened. Two-factor sign-in has no way around it, also not through support. That is what keeps it safe, and why a second way in matters.
Once you are back in, set up the authenticator again on your new phone.
Set up a second way in today
- Write your 12 words on paper and keep them somewhere safe. Never as a screenshot or in a chat.
- Add an email and a password under Security.
- Link your Telegram under Settings → Telegram.
Anyone with your 12 words or your private key can take your money. Finchb will never ask you for them, not even support.
Related
Did this answer your question?
Thanks for telling us.
Thanks. Tell us what was missing in Telegram and we’ll answer you and improve this page.
Still stuck? Ask us.
Write to our bot and pick your topic. It works without an account, and the answer comes in the same chat.
Only @finchb_bot speaks for Finchb. Nobody from Finchb writes to you first or asks for your 12 words.