My transfer or payout hasn’t arrived: what to check
In short
- Right after sending, Finchb shows whether the transfer is waiting, confirmed or failed. Your history marks a failed one.
- Confirmed means it is on the Solana network. If an exchange doesn’t show it yet, send them the receipt link.
- Product payouts are listed publicly on transactions.finchb.com, each with its Solscan link.
Check the status in Finchb
After you confirm a transfer, Finchb shows its status:
| Waiting for confirmation | The network hasn’t confirmed it yetYou can leave the screen: it shows up in your history once it lands. Look there before you send again. |
|---|---|
| Confirmed | It is on the Solana networkThe receiver has it. An exchange may still be checking it. |
| Failed | Nothing was sentThe network rejected it, and your balance is unchanged. Your history marks it Failed. |
Later, tap the transfer in your history: its public record on the Solana network opens. How to read it
Sent to an exchange
An exchange credits a deposit after its own checks, which can take a while. If the receipt says confirmed and the exchange still shows nothing, open its “deposit not credited” page and give it the receipt link, the address and the amount. What the exchange will ask for
A payout from a product
| Solana Bird | Usually within about a minute after Withdraw nowIf a send fails, the amount goes back to your game balance. Solana Bird payouts |
|---|---|
| Grid Bot | Tap Withdraw in the Grid BotIt lands in your wallet in under a minute. |
| Meme Radar | At the end of the term, by itselfYou don’t need to tap anything. |
| Partner | Tap Pay out once you reach the minimumIt usually lands in your wallet in under a minute. |
Still nothing?
The address was wrong or from another network.
Finchb only sends to Solana addresses. If it went to the wrong Solana address, see Sent to the wrong address.
The receipt says confirmed, the exchange shows nothing.
The exchange has it. Write to its support with the receipt link.
A product payout isn’t in your history after an hour.
Write to our support with your wallet address. Contact support
Related
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